245 10 |a White space revisited : |b creating value through process / |c Geary A. Rummler, Alan J. Ramias, Richard Rummler ; foreword by Paul Harmon.

505 0_ |a White Space Revisited: Creating Value Through Process; Contents; List of Figures and Table; Foreword; Preface; Acknowledgments; About the Authors; Introduction; OUTLINE AND PURPOSE OF THIS BOOK; WHO THIS BOOK WAS WRITTEN FOR; Part One: White Space Revisited; Chapter 1: The Silver Anniversary of Process; Chapter 2: Process in a Value Perspective; Chapter 3: The Value Creation Hierarchy; Chapter 4: Developing the Value Creation Architecture of a Business; Chapter 5: Process Management in the Value Creation Context; Part Two: Designing or Improving the Value Machine.

520 __ |a When Improving Performance: Managing the White Space on the Organization Chart was published in 1990, it was lauded as the book that launched the Process Improvement revolution. This was the book that first detailed an approach that bridged the gaps between organization strategy, work processes and individual performance. Two decades later, White Space Revisited goes beyond a mere revision of that groundbreaking book and refocuses on the ultimate purpose of organizations, which is to create and sustain value.This book picks up where Improving Performance left off and shares what