机读格式显示(MARC)

• 000 00814pam a2200253 a 4500

• 001 0000844384

• 003 CAL

• 005 20250924212500.0

• 008 130220s2013 nyua 001 0 eng

• 010 __ |a ^^2013933574

• 020 __ |a 9781133612353

• 040 __ |a DLC |c DLC |d ZSU

• 090 __ |a F407.471/X1=2

• 093 __ |a F407.471 |2 5

• 100 1_ |a Garner, Ronald A.

• 245 14 |a The service consultant : |b principles of service management and ownership / |c Ronald A. Garner, C. William Garner.

• 250 __ |a 2nd ed.

• 260 __ |a Clifton Park, NY : |b Delmar Cengage Learning, |c 2013.

• 300 __ |a 397 p. : |b ill. ; |c 24 cm.

• 500 __ |a Includes index.

• 650 _0 |a Service stations |x Management.

• 650 _0 |a Automobiles |x Maintenance and repair.

• 650 _0 |a Consultants.

• 650 _0 |a Automobile industry and trade |x Customer services.