机读格式显示(MARC)

• 000 00956cam a2200277 i 4500

• 001 0000841535

• 005 20250912134000.0

• 008 130726r20242014enk b 001 0 eng

• 020 __ |a 9781032836966 |q paperback

• 040 __ |a CEPIEC |b eng |c CEPIEC |e rda

• 050 00 |a HD9980.5 |b .L57 2014

• 082 00 |a 658.4/013 |2 23

• 090 __ |a C93/X23

• 093 __ |a C93 |2 5

• 100 1_ |a Lisch, Ralf, |e author.

• 245 10 |a Measuring service performance : |b practical research for better quality / |c Ralf Lisch.

• 260 __ |a Abingdon, Oxon ; |a New York : |b Routledge, |c 2024.

• 300 __ |a xviii, 193 pages ; |c 25 cm

• 336 __ |a text |2 rdacontent

• 337 __ |a unmediated |2 rdamedia

• 338 __ |a volume |2 rdacarrier

• 504 __ |a Includes bibliographical references (pages 185-188) and index.

• 534 __ |p Reprint. Originally published: |c Farnham, Surrey : Gower, 2014.

• 650 _0 |a Service industries |x Evaluation.

• 650 _0 |a Quality control.

• 650 _0 |a Performance technology.