机读格式显示(MARC)

• 000 01362pam a2200277 a 4500

• 001 0000852294

• 003 CAL

• 005 20090819124237.1

• 008 090108s2009 caua b 001 0 eng

• 010 __ |a 2008055670

• 020 __ |a 9780470192412 (cloth)

• 040 __ |a DLC |c DLC |d CASHLWZ

• 050 00 |a HD58.9 |b .I467 2009

• 082 00 |a 658.4/063 |2 22

• 093 __ |a C936 |2 4

• 099 __ |a CAL 022009103677

• 245 04 |a The improvement guide : |b a practical approach to enhancing organizational performance / |c Gerald Langley ... [et al.].

• 250 __ |a 2nd editon.

• 260 __ |a San Francisco : |b Jossey-Bass, |c c2009.

• 300 __ |a xxi, 490 p. : |b ill. ; |c 25 cm.

• 504 __ |a Includes bibliographical references (p. 465-477) and index.

• 505 0_ |a Changes that result in improvement -- Skills to support improvement -- Improvement case studies -- The science of improvement -- Using the model for improvement -- Developing a change -- Testing a change -- Implementing a change -- Spreading improvements -- Integrating methods for the improvement of value -- Improving large or complex systems -- Case studies of improvement efforts -- Making the improvement of value a business strategy -- Developing improvement capability.

• 650 _0 |a Organizational effectiveness.

• 650 _0 |a Organizational change.

• 650 _0 |a Quality control.

• 700 1_ |a Langley, Gerald J., |d 1950-