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Online Public Access Catalogue

题名/责任者:

Virtual coaching to improve group relationships : process consultation reimagined / edited by William J. Rothwell and Cho Hyun Park.

出版发行项:

Boca Raton, FL : Routledge 2021.

ISBN:

9780367403744

ISBN:

9780367405311

载体形态项:

xx, 213 pages : illustrations ; 26 cm

附加个人名称:

Rothwell, William J., 1951- editor.

附加个人名称:

Park, Cho Hyun, editor.

论题主题:

Virtual work teams-Management.

论题主题:

Virtual reality in management.

论题主题:

Employees-Coaching of.

论题主题:

Group facilitation.

中图法分类号:

F243.1

书目附注:

Includes bibliographical references and index.

摘要附注:

"Process consultation, invented by Edgar Schein, is both a skill and an Organization Development change effort. As a skill, process consultation means the ability to observe and provide feedback about small group dynamics to a work group about how well group members interact and how to improve that interaction. Just as facilitators devote their time to (in one word) asking, process consultants devote their time to (in one word) watching-at an expert level. As a change effort, process consultation is a concerted effort to help members of a group work together more effectively. For that reason, the word process in this context should be interpreted to mean "interpersonal interaction in small groups." Historically, process consultation has focused attention on face-to-face groups and their group dynamics. But times are changing. More work is done online or in blended (online and onsite) groups than face-to-face alone. A 2017 survey of over 25,000 workers in 12 countries revealed that 62 percent of the global workers are now working flexibly-with some residential work and some virtual work. The same survey found that workers believe that flexible work arrangements make them more productive and that 48 percent of survey respondents reported that their virtual interactions include representatives of other cultures. It is true that, for workers who can discipline themselves and manage distractions at home, virtual work can be more productive when commuting time is eliminated and workplace distractions are minimized. Virtual work has the advantage of reducing the need for childcare, slashing work wardrobe costs, and cutting unproductive, stressful commuting time. Despite how modes of working together have changed over the years-ranging from face-to-face to some degree of virtual (videoconference, audioconference, print-only collaboration, and many blended combinations) -and the growing need for finding ways to help people work together more effectively, there has been no practical guideline of process consultation in a virtual or mixed work setting since Schein's process consultation initially focused on group dynamics in face-to-face settings. Therefore, this book aims to provide practical approaches to process consultation, helping group members discover more effective ways of working together in blended virtual/residential and cross-cultural settings. Essentially, this book provides a practical, how-to guide for virtual coaching, using step-by-step procedural approaches, cases, and helpful platforms/technologies and tools. It also provides information about how to use technology to support the process of improving virtual or mixed group relationship"--

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